Dealing with Difficult People

Dealing with Difficult People

Dealing with Difficult People

Often, we try to avoid conflict as much as possible as this makes us uncomfortable, can be a stressful situation, or because we don’t wish to offend others. Conflict is a natural part of life – at work, at home and in all our other relationships. How we deal in times of conflict is the crucial point.

In this interactive workshop, we will discuss and understand the different types of conflict. From here you will learn constructive ways to handle difficult people and situations. And go away with the strategies, skills and techniques of conflict resolution, and how to assert yourself in a professional manner.

You will also learn how to use an Agreement Framework and transform conflict into a constructive situations, increasing your level of confidence and professionalism.

The price for this course is $695 or $11,900 for a group of up to 20. The duration of this course is a full day

  • Behaviours

    Understand the different types of behaviour you may encounter when dealing with conflict

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  • Strategies

    Develop constructive strategies for dealing with difficult behaviour

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  • Stress and Emotions

    Understand how to manage your emotions and stress levels

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  • Confidence and Assertiveness

    Increased assertiveness and confidence when dealing with difficult behaviour

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  • Diffuse Difficult Situations

    Understand how to diffuse a situation

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  • Conflict Resolution

    Understand the main styles of conflict resolution

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  • The Agreement Framework

    Understand the how to use an Agreement Framework and the process of handling conflict resolution

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  • Adapt the Process

    Understand how to adapt the process to different conflicts

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  • Communication and Body Language

    Understand key communication skills and the power of words, tone and body language to effectively handle conflicts

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  • Overall Understanding

    You will go away with the full understanding and confidence to effectively handle difficult people and situations.

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Price $695
Instructor Tjay Asiata
Duration 1 day
Enrolled 0 students
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