Customer Service
All jobs, whether you are working in trades or working in an office, requires you to have good level of customer service skills.
This fun and interactive half day workshop is designed to get your staff communicating professionally and confidentially over the phone, face-to-face and via email.
Participants will learn the art of great communication and go away with strategies to effectively communicate with customers, build rapport, provide a great customer service every time, build loyal and repeat business, and learn how to handle customer issues and complaints, even the most difficult ones. Staff will also learn proper communication etiquette.
The price for this course is $347 or $5,800 for a group of up to 20. The duration of this course is a full day.
Key Learning Outcomes:
- Understanding your Customer
- The Customer Experience
- Communication
- Language
- Handling Difficult Customers
- Attitude
- Strategies
- Tools
Key Learning Outcomes
- 8 Sections
- 8 Lessons
- 1 Day
- Understanding the CustomerUnderstand your customer, what a great customer experience is and what they expect1
- The Customer ExperienceUnderstand the important of a great customer experience1
- CommunicationUnderstand key differences and techniques to use when communicating to customers over the phone, face-to-face and via email1
- LanguageUnderstand effective use of tone, verbal and body language when communicating with customers1
- Handling Difficult CustomersUnderstand how to handle difficult customers, diffuse a situation and transform this into a great customer experience1
- AttitudeUnderstand how your attitude impacts a customers experience1
- StrategiesDevelop strategies to maintain a positive and customer focused attitude1
- ToolsGo away with tools to use to exceed customer expectations and add value to the customer experience1
