Dealing with Difficult People
Often, we try to avoid conflict as much as possible as this makes us uncomfortable, can be a stressful situation, or because we don’t wish to offend others. Conflict is a natural part of life – at work, at home and in all our other relationships. How we deal in times of conflict is the crucial point.
In this interactive workshop, we will discuss and understand the different types of conflict. From here you will learn constructive ways to handle difficult people and situations. And go away with the strategies, skills and techniques of conflict resolution, and how to assert yourself in a professional manner.
You will also learn how to use an Agreement Framework and transform conflict into a constructive situations, increasing your level of confidence and professionalism.
The price for this course is $695 or $11,900 for a group of up to 20. The duration of this course is a full day.
Key Learning Outcomes:
- Different Types of Behaviours
- Strategies to deal with Difficult Behavior
- Managing Emotions & Stress Levels
- Confidence & Assertiveness
- Diffuse Difficult Situations
- Conflict Resolution
- The Agreement Framework
- Adapt the Process
- Communication & Body Language
- Overall Understanding to Effectively Handle Difficult People & Situations
Key Learning Outcomes
- 10 Sections
- 10 Lessons
- 1 Day
- BehavioursUnderstand the different types of behaviour you may encounter when dealing with conflict1
- StrategiesDevelop constructive strategies for dealing with difficult behaviour1
- Stress and EmotionsUnderstand how to manage your emotions and stress levels1
- Confidence and AssertivenessIncreased assertiveness and confidence when dealing with difficult behaviour1
- Diffuse Difficult SituationsUnderstand how to diffuse a situation1
- Conflict ResolutionUnderstand the main styles of conflict resolution1
- The Agreement FrameworkUnderstand the how to use an Agreement Framework and the process of handling conflict resolution1
- Adapt the ProcessUnderstand how to adapt the process to different conflicts1
- Communication and Body LanguageUnderstand key communication skills and the power of words, tone and body language to effectively handle conflicts1
- Overall UnderstandingYou will go away with the full understanding and confidence to effectively handle difficult people and situations.1
