Customer Service31 December 2020 2021-01-17 22:51
All jobs, whether you are working in trades or working in an office, requires you to have good level of customer service skills.
This fun and interactive half day workshop is designed to get your staff communicating professionally and confidentially over the phone, face-to-face and via email.
Participants will learn the art of great communication and go away with strategies to effectively communicate with customers, build rapport, provide a great customer service every time, build loyal and repeat business, and learn how to handle customer issues and complaints, even the most difficult ones. Staff will also learn proper communication etiquette.
The price for this course is $347 or $5,800 for a group of up to 20. The duration of this course is a full day.
Understanding the Customer
Understand your customer, what a great customer experience is and what they expect
The Customer Experience
Understand the important of a great customer experience
Understand key differences and techniques to use when communicating to customers over the phone, face-to-face and via email
Understand effective use of tone, verbal and body language when communicating with customers
Handling Difficult Customers
Understand how to handle difficult customers, diffuse a situation and transform this into a great customer experience
Understand how your attitude impacts a customers experience
Develop strategies to maintain a positive and customer focused attitude
Go away with tools to use to exceed customer expectations and add value to the customer experience